Investor Charter

Our Commitment to Investors

This charter outlines our vision, mission, and commitment to providing transparent, ethical, and professional investment research services to all our clients.

🎯 Vision and Mission Statements for Investors

👁️ Vision

"Invest with knowledge & safety."

🚀 Mission

"Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness."

📊 Details of Business Transacted by the Research Analyst

✓To publish research report based on the research activities of the RA.
✓To provide an independent unbiased view on securities.
✓To offer unbiased recommendation, disclosing the financial interests in recommended securities.
✓To provide research recommendation, based on analysis of publicly available information and known observations.
✓To conduct audit annually.
✓To ensure that all advertisements are in adherence to the provisions of the Advertisement Code for Research Analysts.
✓To maintain records of interactions, with all clients including prospective clients (prior to onboarding), where any conversation related to the research services has taken place.

📋 Details of Services Provided to Investors

(No Indicative Timelines)

Client Onboarding

Sharing of terms and conditions of research services.
Completing KYC of fee-paying clients.

General Responsibilities

To distribute research reports and recommendations to clients without discrimination.
To maintain confidentiality of research reports until made public.
To respect data privacy rights and protect confidential information.
To treat all clients with honesty and integrity.

📢 Disclosure to Clients

To disclose information that is material for the client to make an informed decision, including business activity, disciplinary history, terms of service, associate details, and any risks or conflicts of interest.
To disclose the extent of use of Artificial Intelligence (AI) tools in providing research services.
To disclose any material conflict of interest when distributing a third-party research report.
To disclose any conflict of interest between research services and other activities of the research analyst.
To disclose timelines for services and ensure adherence.
To provide clear guidance and caution notices for complex and high-risk financial products.

🔧 Details of Grievance Redressal Mechanism

Level 1: Contact the Research Analyst

In case of any grievance, an investor should first approach the concerned Research Analyst. We shall strive to redress the grievance immediately, but not later than 21 days from receipt. You can also email the designated email ID of the RAASB.

Level 2: Escalate to SEBI SCORES

If unresolved, you may lodge a complaint on SCORES 2.0, SEBI's centralized grievance redressal system.

Two-level review process:

First review by the designated body (RAASB).
Second review by SEBI.

Level 3: Online Dispute Resolution

If you are not satisfied with the resolution, you can file a dispute on the SMART ODR platform for resolution through online conciliation or arbitration.

For Physical Complaints:

Office of Investor Assistance and Education, Securities and Exchange Board of India
SEBI Bhavan, Plot No. C4-A, 'G' Block, Bandra-Kurla Complex, Bandra (E), Mumbai - 400 051

🎯 Rights of Investors

Right to Privacy and Confidentiality
Right to Transparent Practices
Right to Fair and Equitable Treatment
Right to Adequate Information
Right to Initial and Continuing Disclosure
Right to Fair & True Advertisement
Right to Awareness about Service Parameters
Right to be informed of service timelines
Right to be Heard and Satisfactory Grievance Redressal
Right to have timely redressal
Right to Exit from services as per agreed terms
Right to receive clear guidance on high-risk products
Additional Rights for vulnerable consumers
Right to provide feedback on services
Right against coercive or unfair clauses

👥 Expectations from Investors (Responsibilities)

✅ Do's

Always deal with SEBI registered Research Analysts.
Ensure the RA has a valid registration certificate.
Check SEBI registration via official links.
Pay attention to disclosures in research reports.
Pay only through banking channels (or CeFCoM) and keep receipts.
Check research recommendations before acting.
Ask questions and clear doubts with your RA.
Seek guidance for complex or high-risk products.
Know your right to stop services as per agreed terms.
Provide feedback on services received.
Be aware that clauses contravening regulations are not binding.
Inform SEBI if an RA offers assured/guaranteed returns.

❌ Don'ts

Do not provide funds for investment to the Research Analyst.
Don’t fall prey to luring advertisements or market rumors.
Do not get attracted to limited period discounts or other incentives.
Do not share login credentials or passwords of your trading, demat, or bank accounts with the Research Analyst.